Refund policy

4.1 Eligibility for Refunds

Refunds may be issued in the following circumstances:

Damaged or defective product received
Incorrect product shipped
Order lost in transit after carrier investigation
Order cancelled before roasting has begun
Unopened product returned within 14 days

4.2 Refund Process

Approved refunds will be processed to your original payment method within 5-10 business days. You will receive an email confirmation when the refund is initiated.

4.3 Non-Refundable Items

Opened coffee products (unless defective or incorrect)
Shipping charges (unless error is on our part)
Gift cards and final sale items

4.4 How to Request a Refund

Email roasted@kavkacoffee.co with your order number, a description of the issue, and supporting photos. We respond to all refund requests within 2 business days.

Return Policy

Because our coffee is roasted fresh to order, we are unable to accept returns of opened coffee products. Your satisfaction is our priority.

3.1 General Policy

Due to the perishable and custom-roasted nature of our products, all coffee sales are final once roasted and shipped. We do not accept returns of opened coffee bags.

3.2 Unopened Products

Unopened products in original sealed packaging may be eligible for return within 14 days of delivery. Contact roasted@kavkacoffee.co with your order number and reason. Return shipping costs are the customer's responsibility unless the return is due to our error.

3.3 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at roasted@kavkacoffee.co with your order number and a photo. We will send a replacement or issue a full refund at no cost to you.